Question 1

How to contact us?

Accepted Answer

Send us an email via the website, the app, or info@callhome.fr for information requests, or support@callhome.fr for technical issues. Please be as specific as possible; our team will get back to you as quickly as possible.

Question 2

How to contact us?

Accepted Answer

Send us an email via the website, the app, or info@callhome.fr for information requests, or support@callhome.fr for technical issues. Please be as specific as possible; our team will get back to you as quickly as possible.

Question 3

I can't buy credit. What should I do?

Accepted Answer

Are you sure you followed the steps correctly by providing your contact information and credit card details via PayPal? If you encounter any difficulties, please contact us at support@callhome.fr.

Question 4

I can't buy credit. What should I do?

Accepted Answer

Are you sure you followed the steps correctly by providing your contact information and credit card details via PayPal? If you encounter any difficulties, please contact us at support@callhome.fr.

Question 5

Is my phone compatible with CallHome?

Accepted Answer

You can use CallHome on iOS and Android phones and devices.

Question 6

Is my phone compatible with CallHome?

Accepted Answer

You can use CallHome on iOS and Android phones and devices.

Question 7

I changed my phone number, what should I do?

Accepted Answer

Go to your app: Menu / My profile / My phone number. Then change your number. The change will take effect immediately.

Question 8

I changed my phone number, what should I do?

Accepted Answer

Go to your app: Menu / My profile / My phone number. Then change your number. The change will take effect immediately.

Question 9

Is it possible to make conference calls?

Accepted Answer

You can make conference calls, just go to "add participant" when making the call.

Question 10

Is it possible to make conference calls?

Accepted Answer

You can make conference calls, just go to "add participant" when making the call.

Question 11

The call quality is poor, when I call my correspondent cannot hear me..."

Accepted Answer

For best performance, it is recommended to connect to a Wi-Fi network. If you are using 3G/4G, make sure you have activated your cellular data.
Please note: You are authorizing the app to use your phone's microphone.

Question 12

The call quality is poor, when I call my correspondent cannot hear me..."

Accepted Answer

For best performance, it is recommended to connect to a Wi-Fi network. If you are using 3G/4G, make sure you have activated your cellular data.
Please note: You are authorizing the app to use your phone's microphone.

Question 13

I don't own an Android phone or an iPhone

Accepted Answer

Very soon, you will be able to use our services without internet with an access number.

Question 14

I don't own an Android phone or an iPhone

Accepted Answer

Very soon, you will be able to use our services without internet with an access number.

Question 15

How to check your balance?

Accepted Answer

You can check your balance from your app or on the website when you top up.

Question 16

How to check your balance?

Accepted Answer

You can check your balance from your app or on the website when you top up.

Question 17

How to buy a package?

Accepted Answer

Once your account is topped up, you can purchase a bundle and start saving on your international calls.

Question 18

How to buy a package?

Accepted Answer

Once your account is topped up, you can purchase a bundle and start saving on your international calls.

Question 19

Are calls and messages chargeable?

Accepted Answer

You can call, chat, make video calls, send multimedia files for free and unlimited between CallHome users.
 
Calls and SMS to the GSM network are billed at the best price on the market.

Question 20

Are calls and messages chargeable?

Accepted Answer

You can call, chat, make video calls, send multimedia files for free and unlimited between CallHome users.
 
Calls and SMS to the GSM network are billed at the best price on the market.

Question 21

Are my messages secure?

Accepted Answer

CallHome communications between your phone and our server are encrypted and secure.

Question 22

Are my messages secure?

Accepted Answer

CallHome communications between your phone and our server are encrypted and secure.