Privacy Policy

This privacy policy covers YR consulting, group companies and our websites, products and services.

Please read this privacy policy carefully. By accessing and using our websites, products, and services, you confirm that you have read, understood, and agree to this privacy policy. You should not register with us or sign up for any of our Services if you do not agree to this privacy policy.

Our core business is to provide telecommunications software, applications, systems, solutions, products and services (“Services”).

In this Privacy Policy, "we" "us" and "our" means YR Consulting and group companies and "you" and "your" means the person accessing our websites and Services.

This privacy policy provides you with details of the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you.

Collection and Use

When you contract with us or otherwise contact us regarding any of our Services, the information you provide to us will be stored and used to assist in the process of providing our Services. Such information includes names, postal addresses, telephone numbers, email addresses, credit and debit card details and is used for such purposes as: Provisioning our Services Identifying customers when they contact us with a Customer Support question Maintaining call reports Identifying customer preferences so that we can give recommendations of other products and services offered by us and our carefully chosen business partners that may be of interest Customer registration and administration Billing and estimating Credit check administration Administration and management of our business systems Technical and operational security requirements Complying with regulatory and legal provisions As otherwise required or permitted by law.

We may disclose information:

Third parties involved in developing, promoting, marketing or enhancing our Services Third parties for administrative purposes (such as billing, support, marketing, etc.) Third parties for the provision of their products or services to our customers Other third parties upon receipt of your consent or as required by law To download and install our CallHome App you must provide us with your phone number so that we can access your mobile device's address book. A copy of the phone numbers and names in your mobile device's address book is kept on our servers and is used by us for the following purposes:

We may disclose information to third parties that we retain to analyze aggregated anonymous statistical information about your use of our Services.

Personal information may also be disclosed in connection with a sale, transfer or reorganization of any of our businesses, in which case we will require that personal information continue to be processed in accordance with this privacy policy or as otherwise permitted by law.

We may share your personal information with other companies within the YR Consulting group or with other carefully selected organizations with whom we have a proven business relationship. We may use your personal information to provide you with promotional information about new and other products and services offered by us and organizations with whom we have a proven business relationship. If you do not wish to continue receiving promotional information of this type at any time, you can notify us at contact@callhome.fr and we will stop sending you promotional information. We will not sell or rent your personal information to any third party unless you have consented to this. If you do consent, but later change your mind, you can contact us by email at support@callhome.fr and we will stop such activity.

Privacy and Security

We take all reasonable care to keep your personal information confidential and prevent any unauthorized access to your personal information. The security of your information is very important to us. We have implemented security measures to protect the personal information under our control: Unauthorized access Improper use or disclosure Unauthorized modification Unlawful destruction or accidental loss All our employees and data processing machines, who have access to and are associated with the processing of personal information, are obliged to respect the confidentiality of personal information belonging to our customers, suppliers, partners and visitors.

While we take appropriate technical and organizational measures to safeguard the personal information you provide to us, no transmission over the Internet and the communication network can ever be guaranteed to be secure. As such, we cannot guarantee the security of any personal information you transfer to us electronically.

Cookies

We use cookies on our websites. A cookie is a file that is sent to your browser and stored on your computer's hard drive. We use the following types of cookies:

Session Cookies

Session cookies are temporary and will be deleted from your computer when you leave our websites.

Persistent Cookies

Persistent cookies remain on your computer until you delete them or they expire. Cookies are used to track and maintain the continuity of web sessions such as the process of signing up for our Services. Cookies also allow us to track visitors and allow you to look back at previous registration pages and improve our Services. The cookies we use do not collect any personal information about you other than the IP address from which you accessed our websites.

Click [Link] here for a list of the main cookies used on our websites.

You can have your internet browser notify you when you receive a cookie, prevent cookies from being sent, or retrieve and delete cookies stored on your computer. If you prevent a cookie from being sent or delete a cookie, you may reduce the functionality of our websites. For more information on disabling cookies, please visit www.allaboutcookies.org/manage-cookies or visit the help menus of your internet browser.

Third Party Websites

Our privacy policy applies only to personal information that we collect, and we cannot be responsible for personal information that third parties may collect, store, and use through their websites, products, and services. Our Services and websites may include links to third-party websites, products, and services. We do not represent or warrant that any information or material that may be obtained through any link from us is accurate, complete, or current. We do not accept liability for any loss or damage that may arise as a result of relying on such information or material. The information and material contained in any third-party websites, products, and services are outside of our control and will be subject to third-party intellectual property rights, separate terms of use, and policies covering data use and privacy. You are strongly recommended to read applicable terms and policies before using any third-party website, products or services.

Foreign Revelations

Personal information held by us is stored and processed in the UK, the European Economic Area and the EU.

Policy Changes

We may change this Privacy Policy due to business reasons or changes in legislation. We will update the "Last Modified" date in case of any changes.

Child's Privacy

We do not knowingly collect personal information from children. Access to personal information we may hold about you If you would like to know what personal information we hold about you then you can ask us by emailing us at info@callhome.fr will provide you with a readable copy of the personal information we hold about you within one week but we may require proof of your identity before disclosing personal information. We reserve our right to charge you an administration fee to cover our costs in providing you with such information. We reserve the right to refuse to provide a copy of your personal information but will give reasons for our refusal. By reading and accepting this agreement you allow us to contact you via email. Inquiries If you have an inquiry about our privacy policy, please contact us at contact@callhome.fr

Terms of Use

1. Terms and Conditions:

BY ACTIVATING OR USING THIS SERVICE, YOU CONFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND HAVE READ AND UNDERSTOOD THE ASSOCIATED TERMS OF USE IN FULL. CALLHOME SERVICE PLAN FOR THE CALLHOME MASTER SERVICES AGREEMENT. YR Consulting (“CALLHOME”) offers a voice over internet protocol (“VoIP”) service hereinafter referred to as the “Service(s)”. This CALLHOME Service Plan (“Service Plan”) is attached to and forms part of the CALLHOME Master Services Agreement (“Agreement”) and the customer (“the customer” or “you”) agrees to be bound by the terms set forth in this Service Plan as well as by the CALLHOME Master Services Agreement which is available at www.Callhome.fr

THIS CALLHOME SERVICE PLAN IS SUBJECT TO THE LIABILITY CONSTRAINTS CONTAINED IN THE MASTER SERVICES AGREEMENT.

CUSTOMER MUST READ AND ACCEPT THESE TERMS BEFORE USING THIS WEBSITE OR SUBSCRIBING TO THE SERVICE. THESE TERMS OF USE CREATE AN AGREEMENT BETWEEN CUSTOMER AND CALLHOMEE. THESE TERMS OF USE GOVERN CUSTOMER'S USE OF THIS WEBSITE ("SITE") AND THE SERVICES OFFERED, INCLUDING THE SERVICE SOFTWARE, EQUIPMENT, ASSOCIATED MEDIA, ANY PRINTED MATERIALS, DATA, FILES AND DATA, AND ANY ONLINE OR ELECTRONIC DOCUMENTATION ("SOFTWARE"). EACH TIME CUSTOMER USES THIS SITE OR THE SERVICE, CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ, UNDERSTOOD, AND AGREES TO BE BOUND BY THESE TERMS OF USE. THESE TERMS AND CONDITIONS MAY BE UPDATED AND MODIFIED WITHOUT NOTICE TO THE CUSTOMER. THIS AGREEMENT PREVAILS OVER ANY OTHER AGREEMENT OR TERM CONTAINED IN THE SOFTWARE.

The Site and Service may only be used by individuals who are of legal age and have the legal right to enter into legal contracts under applicable law. If the Customer has not reached the legal age of majority in the jurisdiction in which they reside and wishes to subscribe to the Service, a parent or legal guardian must subscribe to the Service on the Customer's behalf.

2. Service activation

The Customer, as identified in the Customer Account (created in accordance with Section 7 herein), subscribes to the CALLHOME Services subject to the terms and conditions specified herein.

The customer is responsible for providing accurate information and updating this information in their customer account. CALLHOME reserves the right to suspend or terminate a customer account if the customer provides incomplete or incorrect information at the time of subscription or subsequently.

3. CALLHOME Applicationhas License for the CALLHOME application

i. Upon activation, the Customer will receive or have the right to download the software required to operate the Service.

ii. CALLHOME grants to the Customer, subject to the terms of use of this Agreement, a non-exclusive, non-transferable, revocable and limited license to use the CALLHOME Application.

iii. Customer shall have no right to transfer, assign or sublicense the Software.

b. Restrictions on modifying CALLHOME or its codes in any way.

Except as otherwise provided in this Plan, Customer may not: (i) copy the Software, other than a copy that is permitted for backup purposes; (ii) modify or create any derivative work from any Software, Service or Documentation, including translation or localization (code written for published application programming interfaces or APIs); (iii) sublicense or permit simultaneous use of the Service by more than one user; (iv) attempt to reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of any Software related to the Services; (v) redistribute, encumber, sell, rent, sublicense or use the Software or Service on a time-sharing or service bureau basis, or otherwise transfer the Software or any rights related to the Software; (vi) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Software or Services; or (vii) publish the results of staking tests performed on any Software to any third party without first obtaining written approval from CALLHOME.

c. Ownership of the CALLHOME Application and Services:

All rights, titles and interests in and to copyright, patent and intellectual property rights in and to the Software and Services, in whole or in part, remain with CALLHOME or the original owner of such rights, as the case may be.

4. USE OF THE SERVICE

a. System requirements

It is the customer's responsibility to ensure that the customer's system (computer, smartphone or other smart phone) meets the minimum system requirements required to operate the service. If the customer's system does not meet these requirements, CALLHOME cannot be held responsible for any connection problems or delays, failures or interruptions of service or any related damages that may be suffered by the customer as a result.

b. Installation

It is the customer's responsibility to download and install the CALLHOME Application and the service.

c. Third Party CallHome Application and Downloads

i. CALLHOME shall not be liable for any third party software downloads or hardware installations by the Customer that may alter the Service connection, the Customer's system configuration, or that may harm or impair the Internet connection, its speed, or the Service or that may have any other impact on the Service.

ii. CALLHOME is not responsible for any spyware, malware or viruses that may access the Customer's system through its use of the World Wide Web.

iii. CALLHOME assumes no responsibility for any email, Internet, or other connection software that may be run by the customer on their own system. CALLHOME assumes no responsibility for any damage that may occur as a result of the use of such software.

d. DID Service

The customer has the option to subscribe to the DID purchase service to obtain a local or international number for their call service.

e. Directory

The telephone number(s) that the Customer obtains as part of the Service will not be listed in telephone directories.

f. 0+ calls, assisted calls or 900 calls

The Service does not support 0+ calling or assisted calling (including, without limitation, collect calls and calls billed to a third party). In addition, the Service does not support 1-900 or other similar services, nor does it support 411 or 311 calls. The Service may accommodate certain calling cards or other companies' flat-rate calling services (depending on dialing requirements), but it will not be possible to dial 10-10 to bypass long distance services.

g. Inter-users

Inter-user calls are free when the customer calls other CALLHOME App users. To call outside the CALLHOME App user list, the customer can purchase calling credits. Charges applied to destinations are subject to change from time to time and without prior notice. All destinations have calling rates to home and mobile phones. Calls are billed by the minute and there is no connection charge for each call. For more information on purchasing top-ups, current rates, destinations, etc., please visit www.callhome.fr/tarifs . Within CALLHOME mobile SIP applications, the exact per-minute rate for a call can be found by dialing the number.

h. Acceptable Use Policy

The Customer may only use the Services for their own personal use. The Service shall be used for voice purposes only. The Customer may not resell or transfer the Service to any other person for any reason, or charge any other person for use of the Service. The Customer must adhere to the Acceptable Use Policy available on our website www.callhome.fr

5. SUPPORT

CALLHOME offers various types of support for its service. Customers should consult the customer service sections of the CALLHOME website for any service-related questions. In addition, customers may contact CALLHOME directly for any service-related questions via email or phone, as indicated in the "Contact" section of the website.

CALLHOME shall not be liable in any way for the correction or repair of any problem or error related to or caused by the installation, configuration or modification of the Customer's equipment or system, or any components thereof, unless the Customer bears the costs associated with such actions.

6. ACCOUNT AND PAYMENT DATA

a. To subscribe to the Services and download the Software, the Customer will need to provide the necessary information in the subscription section of this Site and create an account (“Customer Account” or “Account”).

b. Only one (1) customer account per person is permitted.

c. Any fees or charges for service, equipment, or other services or products purchased under this CALLHOME Service Plan, including shipping and handling charges, shall be paid by the customer by credit card (Visa, Mastercard, or American Express) or other approved payment method, which may change from time to time.

d. The customer will be responsible for all applicable taxes.

e. The customer will receive an electronic payment receipt.

f. For purchases that are to be paid in monthly installments, the customer will be billed one (1) month in advance. All monthly services require a pre-authorized credit card payment. A customer who chooses to pay by credit card authorizes CALLHOME to charge their card on the due date of the billing and all subsequent billing dates. The customer must notify CALLHOME of any changes to their credit card number and expiration date. If the credit card is not honored for any reason, and if an alternative payment method has not been established, the customer's account and services may be suspended until payment is received.

g. There is no charge for the basic CALLHOME service (inter-customer calls/texts/video calls). If charges are incurred in the future for the CALLHOME service, CALLHOME will notify the customer in writing thirty (30) days in advance and confirm the credit card information for payment.

h. Customers using the Service with an Apple device should note that top-ups can only be purchased through the app and that any top-ups purchased with the app cannot be transferred to a non-Apple device, even if the device belongs to the customer and an account has been properly created. CALLHOME cannot compensate the customer for additional top-ups in the event that top-ups become invalid after switching to a non-Apple device.

Any fees or charges for service, equipment, or other services or products purchased under this CALLHOME Service Plan are non-refundable.

7. CONDITIONS OF SERVICE AND CANCELLATION

a. CALLHOME Service Conditions.

The Terms of Service will begin on the day the Software is downloaded by Customer (“Activation Date”) and will end when the Service is canceled by Customer or CALLHOME in accordance with Section 8(c) below (the “Terms”).

b. Additional services.

If the Customer orders from CALLHOME or an Affiliate any additional or supplementary service to the Service, including but not limited to, DSL, long distance or secondary telephone numbers, such service will have specific charges and fees that will be applicable and may be subject to certain conditions that will be detailed when ordering.

c. Cancellation of Service:

The service can be canceled at any time by the customer
Any additional or supplementary services to which the customer subscribes from CALLHOME or one of its affiliates under specific service conditions or which have separate or related fees may be subject to cancellation fees. Cancellation provisions and cancellation fees, if any, will be applied in accordance with the relevant service plans or the Master Services Agreement.
At any time, if the customer does not make an outgoing call for a period of ninety (90) days, CALLHOME has the right to cancel the service and take back the telephone number assigned to the customer's account. Prior to cancellation of the service by CALLHOME, the customer will receive a thirty (30) day notice of cancellation by email.
CALLHOME reserves the right to cancel service immediately in the event of a violation of this Agreement or Plan by the Customer, or for any abuse or action inconsistent with CALLHOME's Acceptable Use Policy.

8. PRIVACY

CALLHOME respects customer privacy and will protect customer privacy and personal information in accordance with the CALLHOME Privacy Policy available at www.callhome.fr

9. ORDER OF PREFERENCE

This CALLHOME Plan is part of the CALLHOME Master Service Agreement. In the event of a conflict between this Plan and the CALLHOME Master Service Agreement, the terms and conditions of that Plan shall prevail to the extent of the conflict.

CALLHOME Framework Services Agreement

This framework service agreement is entered into between YR CONSULTING, a company governed by the laws of France and having its registered office at 3 rue François billoux Villejuif 94480, (“CALLHOME”, and the client as defined in the plan forming part of this agreement (who will be referred to as “you” or “client”).

1. Services

1.1 The Customer agrees to subscribe to the services (“Services”) offered by CALLHOME as described and/or referred to in this Master Service Agreement (“the Agreement”) and its applicable plan(s).

2. Customer Responsibility

2.1 The Customer shall be solely responsible for the following: a) maintaining the security and confidentiality of the Customer's property and transmissions while using the CALLHOME Services or Facilities; and b) protecting against any breaches of security or confidentiality or other risks involved in the installation, use, maintenance or modification of the CALLHOME Services or Facilities.

3. Property

3.1 The Customer does not have ownership rights to the numbers and, in some cases, the "IP" numbers or domain names assigned to it. CALLHOME may change such numbers or domain names assigned to the Customer, to the extent that CALLHOME is required to do so by a legal or regulatory authority, including, without limitation, the Canadian Radio-television and Telecommunications Commission (CRTC), the U.S. Federal Communications Commission (FCC) or a court order, and to the extent that CALLHOME promptly notifies the Customer of such action.

3.2 Any software and associated documentation provided to Customer by CALLHOME remains the property of CALLHOME or its license administrators. Customer shall take reasonable steps to protect such software or documentation from theft, loss, or damage. Customer must review and agree to any applicable end user license agreement (provided separately or in a service plan) before installing or using the software or documentation. Unless otherwise stated in the applicable end user license agreement, all software licenses will be canceled upon termination of this agreement.

4. No Warranty

4.1 CALLHOME DOES NOT WARRANT THAT THERE WILL BE ERROR-FREE OR UNINTERRUPTED OPERATION OF THE SERVICES NOR SHALL BE LIABLE FOR ANY FAILURE, OUTAGE, INTERRUPTION OR DEGRADATION OF ANY SERVICE OR THE NETWORK OR ANY OTHER NETWORK OR CONNECTION INVOLVED IN THE PROVISION OR USE OF THE SERVICES, REGARDLESS OF THE CAUSE OF SUCH FAILURE, OUTAGE, DEGRADATION OR INTERRUPTION OR ITS DURATION. NEITHER CALLHOME NOR ITS AFFILIATES, EMPLOYEES, AGENTS, OR REPRESENTATIVES MAKE ANY WARRANTY, REPRESENTATION, OR CONDITION OF ANY KIND REGARDING ANY CALLHOME SERVICE, PRODUCT EQUIPMENT, OR FACILITIES PROVIDED BY CALLHOME TO CUSTOMER, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE RELATING TO: (I) THE QUALIFICATION FOR A PARTICULAR PURPOSE OR THE ABILITY TO MERCH WITH RESPECT TO THE SERVICES; (II) THE NETWORK TRANSMISSION CAPACITY; (III) THE SECURITY OF ANY TRANSACTION; (IV) THE ERROR-RESISTANCE OF THE SERVICES OR THEIR QUALIFICATION FOR SAME HIGH-RISK ACTIVITIES; OR (V) THE RELIABILITY OR COMPATIBILITY OF CALLHOME'S FACILITIES AND THIRD-PARTY EQUIPMENT OR SOFTWARE THAT MAY BE USED BY CALLHOME TO PROVIDE, OR FOR CUSTOMER'S USE OF, THE SERVICES, AND ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, EXPRESS OR IMPLIED, ARE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, HEREBY EXCLUDED. CUSTOMER AGREES THAT IT HAS NOT RELIED ON ANY REPRESENTATION, WARRANTY OR CONDITION OFFERED BY CALLHOME.

5. Customer Responsibility

5.1 The Customer shall have liabilities to CALLHOME for any damage to real or tangible personal property, or for any injury or death caused by the Customer or an End User.

5.2 IN NO EVENT SHALL THE CUSTOMER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, LIABILITY OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR HARM CAUSED TO BUSINESS, LOSS OF PROFITS, LOSS OF SAVINGS OR LOSS OF REVENUE, WHETHER OR NOT THE CUSTOMER HAS BEEN ADVISED OF SUCH DAMAGES.

6. Compensation

6.1 The Customer shall defend, indemnify and hold CALLHOME harmless from and against any and all damages, liabilities, obligations, losses, injuries, claims, demands, penalties, costs and expenses (including reasonable legal fees and disbursements) arising out of any claims made by anyone, including without limitation any End User, based on: the content of any transmission made by the Customer or any End User while using the Services; the use of the Services by the Customer or any End User, including without limitation, in contravention of the restrictions set forth in Section 43 or the Acceptable Use Policy available at www.callhome.fr ; the Customer's or an End User's facilities or connections provided by the Customer or an End User; or the breach of any term, condition or warranty of this Agreement by the Customer or an End User.

7. Confidentiality of data subject to the privacy policy

7.1 Unless the Customer gives express consent or disclosure is required by law, all information maintained by CALLHOME about the Customer, other than the listed name, address and telephone number, is confidential and may not be disclosed by CALLHOME to anyone other than a) the Customer; b) a person who, in CALLHOME's reasonable judgment, is seeking information as an agent of the Customer; c) any other telephone company, to the extent that the information is required for the efficient and cost-effective provision of telecommunications services and the disclosure is made on a confidential basis with the information to be used only for that purpose; d) a company providing telephone or directory-related services to the Customer, to the extent that such information is required for that purpose and the disclosure is made on a confidential basis and such information will be used only for that purpose; f) an official law enforcement agency, as soon as CALLHOME has reasonable grounds to believe that the Customer has provided false or erroneous information or is otherwise involved in illegal activities; g) a public authority or an agent of a public authority, for the purpose of emergency public alerts, if a public authority has determined that there is an imminent or ongoing danger that could pose a risk to life, health or safety and that could be avoided or minimized by the disclosure of information; or h) an affiliate of CALLHOME providing telecommunication and/or broadcasting-related services for the Customer, to the extent that such information is required for such purpose and the disclosure is made on a confidential basis and such information will be used only for such purpose.

7.2 For more information on how the customer's personal information is processed, please consult CALLHOME's privacy policy at www.callhome.fr

8. Conflict Resolution

8.1 Before initiating any arbitration proceeding, the parties shall first make a good faith effort to resolve any dispute informally and confidentially. If a dispute cannot be resolved or settled informally, it shall be settled and arbitrated in accordance with French law. Either party may at any time notify the other party in writing of its desire to submit the dispute to arbitration, stating the particular reasons for the subject matter of the dispute. Within five (5) days of receiving such notice, the parties shall appoint a single arbitrator to arbitrate the dispute. If the parties cannot agree on an arbitrator, they shall apply to a court of competent jurisdiction in their jurisdiction to appoint an arbitrator and the parties agree to abide by such appointment. The arbitration fees shall be paid following the arbitrator's decision. The arbitrator's decision shall be final and shall be binding upon the parties.

9. General

9.1 Force Majeure. CALLHOME shall not be liable to the Customer for any failure in the performance of this Agreement (except for failure to make monetary payments) if such failure arises as a result of circumstances reasonably beyond CALLHOME's control, provided that CALLHOME takes all necessary measures to limit or correct such effect. Such causes may include, but are not limited to, natural causes, actions of a public enemy, actions of civil or military authorities, fire, strikes, unavailability of a power source, delays in transportation, riots, or war.

9.2 Notices. Any communication required under this Agreement must be in writing and sent by prepaid registered mail, overnight or express delivery, or by facsimile or other electronic means to the person at the relevant address as set out below:

3 rue François Billoux Villejuif 94480 Email: serviceclient@callhome.fr

10. Modifications

The terms of this Agreement or any Service Plans, including any fees, content, features, or other aspects of a Service, may be modified from time to time without prior notice. Customer is responsible for frequently reviewing this Agreement available on the CALLHOME website to be informed of such modifications in a timely manner.

11. Contacts and questions?

If you have any questions regarding this agreement, please contact CALLHOME by email at serviceclient@callhome.fr

This Site, the Service, and all information, content, images, icons, software, designs, applications, and other materials available on or through the Site and provided as part of the Service remain the property of YR Consulting and its affiliates and are protected by French and international copyright, trademark, and other laws. Client's use of the Site and the Service does not grant Client any ownership or other rights in the Site or its content or the Service.

“CALLHOME”, as well as any associated graphics, logos and slogans, are registered trademarks of YR Consulting and may not be reproduced under any circumstances without the prior consent of YR Consulting.

Other product or company names or logos appearing on the Site may be registered or unregistered names, trademarks and service marks of their respective owners. Any use of the registered names, trademarks and service marks and logos (collectively "Marks") displayed on the Site is strictly prohibited. Nothing contained on this Website shall be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on this Website.

Complaints

The Commissioner for Complaints for Telecommunications Services (CCTS)

The CCTS is an agency whose mandate is to resolve customer complaints from sole proprietorships and small businesses related to their telecommunications services. If you have a complaint about your phone, wireless, or internet service, you should first try to resolve it directly with your service provider. If you have done so and have not found a satisfactory solution, the CCTS can help you free of charge. For more information about the CCTS, please visit www.ccts-cprst.ca or call the toll-free number 1-888-221-1687.